One desk, one address, answered by a person. Updated August 21, 2026.
How to reach us. Email [email protected], or reply to any email we send you. Both land in the same place. A person answers within one business day. There is no ticket system, no phone tree, and no chatbot.
By text. Text (305) 570-1403. Texting is the fastest way to reach a person here, faster than calling. You can call the same number if you would rather talk; leave a message and we call back within one business day.
Mailing address. Inform Media LLC, the company that operates RecordRefinery, at 6421 N. Florida Ave, Suite D-1725, Tampa, FL 33604. Address anything you post to Inform Media LLC rather than to RecordRefinery, so it reaches us.
What you can ask us to do. Cancel your subscription, refund a pilot, correct a row you believe is wrong, send you a sign-in link, change the email address we notify, or explain anything on your county quality card. Corrections are logged publicly on the county quality card, because a correction you cannot see is not a correction.
Where your files live. Every file is in your subscriber portal, under Data Center, newest week first. That is the only place a file lives, so it is always the current version, you can download it as many times as you need, and a correction reaches you the moment we make it.
Delivery schedule. Your first file is in the portal within one business day of purchase, waiting for you the first time you sign in. After that, a new file every Monday by 6:00 PM Eastern. If a delivery is ever late, the county quality card says so.
What arrives by email. A notification, not the file. Each Monday around noon Eastern we email you that the week's file is ready, with the case count and a link straight to it. Do not look for an attachment. Click through and download it from the portal.
Signing in. There is no password to invent or forget. Go to recordrefinery.com/login, enter your email, and we send you a fresh sign-in link.
Billing. This is a $199 per month subscription, charged from the day you start. Your first month is the pilot: four weekly files. It continues monthly unless you cancel, and we email you 7 days before every charge, so nothing is ever charged without that notice arriving first. Your monthly price does not increase while your subscription remains active. Cancel anytime from your subscriber portal or by replying to any of our emails. Full terms are in the subscriber agreement.
Cancellation. Reply to any email from us and say so. That is the whole process. Cancellation stops all future charges, and your access runs to the end of the period you already paid for. No exit survey, and nobody calls to talk you out of it.
Refunds. Your first month comes with a full money-back guarantee, on the terms shown at checkout. If the pilot does not deliver what the county page promises, reply within your four weeks and we refund it in full.
If you appear in the data. You are not a customer, and you can still write to us. Email [email protected] and we will exclude you from our own files and outreach going forward. We cannot remove the underlying court record, which belongs to the county. See the privacy policy for the full process.